Refund policy

At The Linan Factory, we want you to be completely satisfied with your purchase. Please

review our return policy below: 

Eligibility for Returns 

  • Items must be returned within 30 days of delivery. 

  • Products must be unused, in their original packaging, and in resaleable condition. 

Non-Returnable Items 

  • Custom or personalized products. 

  • Items marked as final sale. 

Return Process 

  1. Contact us at [insert email] with your order number and reason for return. 

  1. Our team will provide return instructions and a shipping label if applicable. 

  1. Once we receive and inspect the returned item, a refund or exchange will be processed within 7-10 business days. 

Refunds 

  • Refunds will be issued to the original payment method. 

  • Shipping fees are non-refundable unless the return is due to our error. 

Damaged or Defective Products 

If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund. 

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