SHIPPING INFORMATION

Order Restrictions

Fast, 2-Business-Day, Next-Day, and Saturday delivery options are not available for orders containing fragrances, lighting, rugs, and orders greater than 30 units. Lamps will ship with the base and the shade as 2 separate packages. Gift cards are shipped separately free of charge.

Delivery Timing

Your items may arrive sooner than the estimated delivery date. Ralph Lauren reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on RalphLauren.com. When you choose the Economy delivery option, packages are delivered Monday through Saturday 8 AM to 4:30 PM. Orders sent by Fast, 2-Business-Day or Next-Day shipping methods are delivered Monday through Friday from 8 AM to 4:30 PM. We recommend choosing Fast or Next-Day delivery if you are shipping your package to a business address. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.

Return Policy

At The Linan Factory, we want you to be completely satisfied with your purchase. Please review our return policy below: Eligibility for Returns Items must be returned within 30 days of delivery. Products must be unused, in their original packaging, and in resaleable condition. Non-Returnable Items Custom or personalized products. Items marked as final sale. Return Process Contact us at [insert email] with your order number and reason for return. Our team will provide return instructions and a shipping label if applicable. Once we receive and inspect the returned item, a refund or exchange will be processed within 7-10 business days. Refunds Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error. Damaged or Defective Products If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or refund.

Help

304 Concession 11 Walpole Building no 5 Hagersville on N0A1H0 (905) 817-1300 Fax: (905) 817-1335 info@Linenfactoery.com.